Shipping & Delivery Policy

Product forms on this website are request forms, not instant checkout pages. Shipping or delivery begins only after product availability, quantity, destination, pricing, and fulfillment details are confirmed directly with our team.

Dispatch timelines depend on stock status, harvest season, product preparation, packing needs, and destination. Estimated timelines shared during inquiry discussions are provisional until the order is formally confirmed.

Delivery fees, courier costs, freight charges, insurance, cold-chain handling, customs documentation, import duties, taxes, and related fees may vary by product type and destination. Unless we explicitly agree otherwise in writing, destination-side duties and compliance costs are the buyer's responsibility.

We may use internal delivery support, courier services, or third-party logistics partners, depending on the order. Risk of delay or damage caused after handover to a carrier is handled according to the final shipping arrangement confirmed for that order.

Buyers should inspect goods promptly on delivery and report visible damage, missing items, or incorrect fulfillment as soon as possible with order details and supporting photographs where available.

Some items may not be deliverable to every domestic or international destination because of perishability, transport restrictions, export controls, or local import requirements. We may decline or adjust fulfillment if safe or compliant delivery is not practical.