Cancellation & Refund Policy

If your request is still at the inquiry stage, you may cancel or revise it at any time. Because no automatic purchase is created on form submission, pricing and fulfillment terms are not final until we confirm them directly.

Once a retail, wholesale, or export order has been confirmed, cancellation eligibility depends on the stage of sourcing, preparation, packing, documentation, and dispatch. We may deduct non-recoverable costs already incurred for custom, bulk, perishable, or special-handling orders.

Refunds may be limited or unavailable for:

• perishable food items or temperature-sensitive goods;
• custom-packed, export-prepared, or special procurement orders;
• delays caused by inaccurate customer information or destination restrictions;
• issues that arise after successful delivery without timely notice.

If you receive the wrong item or a shipment arrives visibly damaged, contact us as soon as possible with order details and clear photos. We will review the case and decide on a replacement, credit, partial refund, or other fair resolution based on the circumstances.

Reservation changes should be shared as early as possible so we can manage table planning. For larger groups or special dining arrangements, late cancellations may affect future booking priority if preparation work has already been committed.

When a refund is approved, processing time depends on the original payment method, any partner platform involved, and banking timelines outside our direct control.