Privacy Policy

This Privacy Policy applies to the public website operated by Nepal Organic Foodland and Suppliers Pvt. Ltd.. It covers information submitted through contact forms, reservation requests, retail order inquiries, and direct communication started from this site.

By using the site, you agree that we may process your information as described here for legitimate business purposes such as answering questions, arranging visits, and managing sourcing conversations.

We may collect information that you choose to provide, including:

• your name, phone number, and email address;
• reservation details such as guest count, timing, and special requests;
• product inquiry details such as item name, quantity, unit type, and notes;
• messages related to wholesale, partnership, export, or press requests.

We may also receive limited technical data required for site operation, such as session cookies used for secure dashboard access and basic device or browser information logged by the platform for security and reliability.

We use submitted information to:

• respond to inquiries and customer support requests;
• coordinate dining reservations and table-related communication;
• review retail, wholesale, and export requests before confirmation;
• maintain internal business records and service history;
• protect the site against misuse, fraud, or unauthorized access.

We do not sell personal information. We may share it only when reasonably necessary, such as with service providers who help us host the website, manage storage, or support operations, or when disclosure is required by law, regulation, or a valid government request.

If a sourcing, shipping, or logistics conversation requires coordination with a delivery or fulfillment partner, we may share only the details needed to evaluate or execute that request.

We keep information only for as long as it is reasonably needed for customer service, reservation history, order administration, legal compliance, or dispute resolution.

We use practical administrative and technical safeguards, but no online system can be guaranteed completely secure. You should avoid sending unnecessary sensitive information through general contact forms.

You may contact us to request access, correction, or deletion of information that you previously submitted, subject to legal and operational obligations that require us to retain certain records.

If you no longer want follow-up communication related to your request, you can tell us at any time and we will stop non-essential outreach.